“What we see is that the travel steps such as check-in and boarding will become more automated, where you use your phone or biometrics to complete these steps.

“We also see more services being moved off-airport, such as travel authorisation being granted at the point of departure, bag-drop and, increasingly, mobile check-in.”

However, Colella pointed out, many of these changes were likely inevitable eventually, even without the pandemic.

“Interestingly, the changes being introduced post-COVID are in line with a long-established trend by passengers and the air transport industry to move towards a more automated passenger journey,” he said.

source: express.co.uk


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