The largest peacetime repatriation in history has begun, as the 150,000 British Thomas Cook customers who were abroad when the company collapsed make their way home. About 21,000 jobs are now at risk, including 9,000 in the UK. The collapse of Thomas Cook, the oldest tour operator in the world, could have an impact on tourism around the globe, concerned industry professionals say.
What is the effect on TUI?
TUI offers a “small selection” of holidays featuring Thomas Cook flights and sells some Thomas Cook holidays through its stores.
TUI said it was “working alongside the Civil Aviation Authority (CAA) to assist affected customers” where the crossover with Thomas Cook is relevant.
In a statement, TUI said: “We are sorry to learn that the UK tour operator and airline Thomas Cook has collapsed.
“We really feel for everyone affected by this announcement including customers on holiday, anyone due to travel with them and of course also their employees.”
The CAA has taken responsibility for the repatriation of customers now stuck in their holiday destination, and TUI has promised “any necessary support”.
What is the latest advice?
For those currently on a TUI or First Choice holiday who were due to return home on a Thomas Cook flight, the advice is to visit thomascook.caa.co.uk for your new travel plans.
These customers can also contact the 24-hour TUI helpline on +44 1753 330 330 from overseas.
For any customers who were due to travel on a TUI or First Choice bookings featuring Thomas Cook flights between Monday, September 23 and Thursday, October 31, you should be aware that your booking has now been cancelled.
TUI said: “The advice is not to travel to the airport.
“We will be organising full holiday refunds for these customers and will process these as quickly as possible.
“For any TUI and First Choice customers with Thomas Cook flights due to travel after this date, please bear with us as we look at other options and alternatives for you as a priority.”