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A Japanese convenience store chain has apologised after a video of rats scampering around one of its branches emerged.
FamilyMart said it had shut a store and was sorry if the “unsanitary” footage had made customers feel “uneasy”.
A video circulated on social media on Monday appears to show as many as six rodents scurrying through a store, near sushi displays and down aisles.
Broadcaster NHK said the clip had been viewed more than five million times.
The footage shows several rats racing down the side of a refrigerated cabinet storing fresh food like sushi and rice boxes, while another rodent rushes under shelves holding packaged items.
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The BBC could not independently verify the authenticity of the video.
In a statement, FamilyMart said it had closed a store in the busy Shibuya district on 5 August as it investigated the cause.
“[we] apologise deeply for making you feel uncomfortable and uneasy,” a translation of the Japanese statement said.
The company said it would disinfect the site, as well as remove and dispose of any tainted products.
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“We will proceed with measures such as disinfection… and will consider the possibility of resuming operations [after considering the]…environment of the store.”
FamilyMart is a popular convenience store chain in Japan, and also has outlets across Asia.