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Users who rely on Zelle as their primary digital payment app for sending money will need to seek an alternative. The standalone Zelle app was officially discontinued on April 1.
However, this closure does not signify the complete cessation of Zelle services. The company has only retired its independent application. Users can still utilize Zelle for financial transactions if their bank is part of the Zelle network. Access will now be exclusively through your bank’s app or website. Furthermore, several other digital payment services are available. This article outlines the details of this modification and your options going forward.
Reason for Zelle Standalone App Discontinuation
Upon its launch in 2017, Zelle was initially offered by approximately 60 U.S. financial institutions. Currently, this number has grown to over 2,200. Consequently, a minimal proportion, less than 2%, of Zelle transactions are conducted via the standalone application. Zelle had initiated the gradual removal of transaction capabilities from its mobile app starting in October 2024.
In an October 2024 press release, Zelle stated, “Currently, the overwhelming majority of individuals utilizing Zelle to send money do so through their financial institution’s mobile app or online banking platform, and we believe this to be the optimal environment for Zelle transactions.”
Zelle gained attention in December when the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against the company and three major U.S. banks concerning allegations of inadequate consumer protection against widespread fraud on the peer-to-peer payment network. This legal action has since been withdrawn.
Alternative Methods for Digital Money Transfers
If your bank is part of the Zelle network, you can continue using Zelle via your bank’s app or website. Alternatively, consider exploring other digital payment apps, such as:
- Apple Wallet
- Cash App
- PayPal
- Venmo
It is crucial to exercise caution when using Zelle or any digital payment service. These platforms are frequently targeted by fraudsters. Notably, Chase Bank has begun to block certain Zelle transactions suspected of being fraudulent. Only send funds to পরিচিত individuals and be vigilant for warning signs such as urgent messages purportedly from your bank or remarkably low-priced online advertisements for sought-after items.