Importance Score: 65 / 100 🔴
Singapore Changi Airport Named World’s Best for Record 13th Time; UK Airports Fall in Rankings
Singapore Changi Airport has once again been recognized as the world’s best airport, securing the top spot in the latest rankings for a historic 13th time. The UK failed to secure a position within the top 20 in the Skytrax World Airport Awards 2025. These prestigious airport awards are based on an extensive global customer satisfaction survey, evaluating service and amenities across 565 airports worldwide.
Unmatched Airport Experience at Changi
Changi Airport provides an exceptional travel experience, boasting a wide array of attractions for passengers. Among its impressive features are a butterfly sanctuary, a rooftop swimming pool, and a hedge maze, ensuring a memorable visit even during layovers.
Iconic Rain Vortex and Entertainment Options
Perhaps the most iconic attraction is the Rain Vortex, the world’s tallest indoor waterfall, dramatically cascading from 40 meters (131 feet). Beyond this spectacle, travelers can enjoy a suspended trampoline, explore the serene canopy park, or challenge themselves on the climbing wall, making it more than just an airport.
Awards and Recognition for Changi
Adding to its accolades, Singapore Changi also received recognition for its exceptional dining options and restroom facilities, winning the World’s Best Airport Dining and the inaugural World’s Best Airport Washrooms awards. These wins highlight Changi’s commitment to providing a holistic and superior airport experience.
Top Airports Globally: Doha and Tokyo
Hamad International Airport in Doha, Qatar, slipped to second place after holding the top position in 2024. Tokyo Haneda Airport completed the top three, also earning accolades as the World’s Cleanest Airport and World’s Best Domestic Airport, demonstrating its excellence in various categories.
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European Airports: Paris and Rome Lead
In Europe, Paris Charles de Gaulle Airport was ranked as the highest-performing airport, followed by Rome Fiumicino Airport as the second-best on the continent, showcasing the leading airports in the European region.
UK Airport Performance: Heathrow and Gatwick
UK airports experienced another year outside the top 20. Heathrow Airport declined slightly in the airport rankings, moving to 22nd place from 21st the previous year. Gatwick Airport, however, showed improvement, climbing to 36th position from 48th, indicating a positive shift in its service quality.
Additional Awards: Shopping and Middle East’s Best
Hamad International Airport in Doha, despite losing the top spot overall, was recognized for its shopping and regional excellence, receiving the awards for World’s Best Airport Shopping and Best Airport in the Middle East.
Skytrax CEO on Changi’s Achievement
Edward Plaisted, CEO of Skytrax, commented on Singapore Changi Airport’s remarkable achievement: “It is a great accomplishment for Singapore Changi Airport to be recognized as the World’s Best Airport 2025. This 13th win is a record-breaking milestone in the awards’ history. The extensive range and quality of dining choices are also acknowledged with Changi Airport securing the World’s Best Airport Dining award.”
He further added, “Cleanliness and facilities are key drivers of passenger satisfaction at airports, and we congratulate Singapore Changi Airport on winning the first-ever World’s Best Airport Washrooms award.”
Changi Airport Group CEO’s Response
Yam Kum Weng, CEO of Changi Airport Group, expressed his gratitude: “Changi Airport is honored to be named by Skytrax as the World’s Best Airport for the 13th time. This recognition inspires us to continuously enhance the travel experience for our passengers. We appreciate the confidence of our passengers and are especially thankful to the entire Changi Airport community for their unwavering dedication to service excellence, which made this award possible.”
He concluded, “As air travel expands, we eagerly anticipate welcoming travelers to discover the magic of Changi Airport.”
Focus on Passenger Experience: Creating ‘Wow Moments’
Changi Airport’s commitment to passenger satisfaction extends to dedicated staff focused on creating memorable experiences. Delfine Ong, a member of the Changi team, shared an example of transforming Terminal 4 into a go-kart track during the Covid-19 pandemic, offering passengers a unique and fun activity within the airport during travel disruptions.