DVLA warns new 'scams' hitting drivers as 20,000 report these problems

DVLA Issues Alert on Sophisticated Vehicle Tax Refund Scams Targeting Motorists

The Driver and Vehicle Licensing Agency (DVLA) has issued a warning regarding a surge in scam messages targeting road users. Thousands of drivers have reported incidents in the past year, prompting DVLA officials to caution that fraudsters are employing increasingly sophisticated methods to deceive individuals. These scams often involve deceptive messages promising vehicle tax refunds or imitate official government websites, putting unsuspecting motorists at risk of financial loss and data theft.

Surge in Reported Scam Attempts

Data reveals significant concern amongst road users, with approximately 20,000 customers contacting the DVLA to report fraudulent activity in the last year. The DVLA initially disseminated an important warning to drivers via social media platform X, highlighting the evolving tactics used by scammers.

Sophisticated Scam Tactics Unveiled

In their social media announcement, the DVLA stated: “Fraudsters are utilizing more sophisticated methods to attempt to scam motorists – ranging from promises of substantial vehicle tax refunds to websites designed to mimic the DVLA.”

This initial message was followed by a more comprehensive advisory, urging road users to exercise heightened vigilance to avoid falling victim to deceptive messages.

DVLA Reinforces Scam Awareness Guidance

The DVLA further elaborated, “The DVLA is reminding motorists of the measures they can take to protect themselves from vehicle and driving licence scams. Recent figures indicate that in 2024, almost 20,000 customers contacted the DVLA’s contact centre to report fraudulent activity.”

“As fraudsters increasingly employ more intricate strategies to deceive their victims, it is now more crucial than ever for motorists to remain watchful and knowledgeable about how to identify fraudulent emails, texts, websites and calls.”

Protecting Personal Information and Utilizing Official Channels

The DVLA strongly advises road users against sharing images of personal documents, a measure to prevent identity theft.

Guidance on Safe Online Interactions

• Always use the official GOV.UK website for any official vehicle enquiries or transactions, avoiding third-party platforms.
• If you receive suspicious emails or text messages:
  • Do not click on any embedded links.
  • Report the message to the National Cyber Security Centre (NCSC).
  • Delete the message immediately.