Gordon Ramsay dealt huge blow as lowest rated restaurant exposed on TripAdvisor

Importance Score: 30 / 100 🔵

Gordon Ramsay’s Edinburgh Street Burger Receives Negative Reviews on TripAdvisor

Chef Gordon Ramsay’s Edinburgh establishment, Street Burger, has garnered predominantly unfavorable feedback from reviewers on TripAdvisor, with many deeming it his least impressive eatery. The burger restaurant, which opened in December 2022 and boasts a Scottish-inspired menu, has achieved a modest three-out-of-five-star rating, indicating that it has failed to resonate with a significant portion of its clientele.

Customer Complaints Focus on Price, Quality, and Service

Numerous reviews highlight concerns regarding the restaurant’s pricing relative to the perceived quality of food and service.

• Value for Money: One patron in March stated the burger was “just OK” and table service was provided, yet deemed it “way too pricey,” lamenting a final bill exceeding £25 for a burger, fries, and a soft drink.
• Chicken Burgers Criticized: A family visiting in March expressed disappointment, stating they wished they had consulted reviews beforehand. While one beef burger was considered “decent” and fries “quite good,” chicken burgers were described as “among the worst they’ve had in a long time” – a “bland piece of chicken breast.” The review echoed sentiments from Google reviews noting “many diners find the burgers lacking in taste and portion size, leading to questions about the restaurant’s value.”
• Service Charge Frustration: This family also mentioned an unwelcome 12.5% service charge, which was removed upon request.

Experiences Detail Cold Food and Rude Management

Further negative reviews detail issues beyond just pricing and food quality, extending to service and overall dining experience.

• “Would Never Go Back”: A couple recounted a 15-minute wait for seating despite an unsatisfactory experience. They described a “half cold and completely dry” smash burger (£18), compounded by a 13% automatic service charge for what they felt was “lacking service.” They praised younger staff but criticized a “rude and just unpleasant” manager. Their total bill approached £40 for a cold burger, subpar beer, and poor service.
• “Dry as Hell”: A solo diner in February described their “idiot burger” as “dry as hell” and unchewable, discarding it after one bite. Chips were deemed “terrible” and onion rings “dripping oil.” This reviewer expressed disbelief given Gordon Ramsay‘s reputation.
• Cold Burger and Poor Toilets: Another family in February reported a cold burger, difficulties accessing the menu, a 12.5% surcharge, and “poor” toilets, despite the surcharge being waived.

Some Diners Report Positive Experiences

Despite the predominantly critical feedback, some patrons have offered positive reviews, highlighting aspects of the restaurant they enjoyed.

• “Always Top Notch”: One repeat visitor in March praised consistently “top notch and super tasty” food, helpful staff, and a clean environment, expressing intent to return.
• “Incredible Meal”: A diner visiting in November 2024 with friends reported an “incredible meal,” albeit “a little spicy,” praising a “delicious burger” and “excellent service.”

Contrast with Restaurant Gordon Ramsay

The negative reception of the Edinburgh Street Burger outlet starkly contrasts with Gordon Ramsay‘s flagship Restaurant Gordon Ramsay in Chelsea. This establishment, boasting three Michelin stars and specializing in French cuisine, consistently receives overwhelmingly positive reviews and accolades.

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