Importance Score: 25 / 100 🔵
Evri Faces Complaint After Delivery Driver Defecates Near Customer Property
A resident has lodged a bizarre complaint against parcel delivery firm Evri after one of its drivers was allegedly caught defecating near their property. The incident, captured on doorbell camera footage, shows the driver relieving himself outside a neighbour’s home shortly after completing a delivery. The homeowner, who wishes to remain anonymous, contacted This is Money seeking assistance after struggling to officially complain to Evri without a parcel reference number.
Homeowner Seeks Resolution for Unsanitary Incident
The homeowner described the unpleasant discovery in an email, stating, “One of my neighbours ordered something that was delivered by Evri. Once the delivery was done, the driver went to his car, took some toilet paper, then went under the outside stairs and defecated.” Frustrated by the lack of a direct complaint mechanism for non-customers, the resident expressed their primary concern: “All I want from Evri and the driver is for the mess to disappear from under the stairs. It stinks, it’s a health hazard and there’s no communal cleaning service that could sort it.”
Unusual Complaint Reaches This is Money
Harvey Dorset of This is Money responded to the unusual inquiry, acknowledging the unexpected nature of the complaint. He confirmed receipt of video evidence corroborating the incident, which has been published online. The article highlights the increasing reliance on parcel couriers due to the surge in online shopping, noting the associated rise in delivery-related problems.
Delivery Issues Beyond the Usual
While delivery issues often involve misplaced or damaged packages, this instance presents a far more unusual and unsanitary problem. The article points out that customer dissatisfaction is not limited to Evri, with other delivery services such as Yodel, DPD, and Royal Mail also facing scrutiny over service quality. The piece suggests the pressures faced by self-employed delivery drivers, often working long hours on a per-parcel basis, might contribute to lapses in judgement.
Evri Responds to Unacceptable Conduct
The homeowner rightfully raised concerns about the unsanitary nature of the incident and the potential health risks, emphasizing the damage to Evri’s reputation. Referencing Ofcom data, the article notes Evri’s recent ranking as the parcel delivery service with the highest level of customer dissatisfaction for the second consecutive year. However, upon This is Money’s intervention, Evri reportedly addressed the complaint with urgency.
Immediate Action and Apology from Evri
An Evri representative issued a statement to This is Money, declaring, ‘We are very sorry about this unacceptable behaviour which is not representative of the vast majority of couriers who deliver for us. We have a zero-tolerance policy and the courier will no longer deliver on our behalf. By way of an apology we have arranged for a professional cleaning service to attend the property.’
Swift Resolution and Conclusion
The article concludes with the positive outcome of the intervention, confirming that Evri arranged for professional cleaning, resolving the matter to the homeowner’s satisfaction. This unusual case underscores the importance of accountability and appropriate conduct within the parcel delivery sector, even as it handles an ever-increasing volume of shipments.