British Gas pay-as-you-go customers left in the lurch after technical glitch stops them from topping up
A technical glitch at British Gas left its Smart Pay As You Go customers unable to top up their gas and electricity meters yesterday.
Customers took to social media to vent their frustration after they were left without heating and unable to contact the call centre.
British Gas’s Smart Pay As You Go service allows its customers to top up electricity and gas balances online, via the app or by using a Payzone outlet or the Post Office.
Payment glitch: British Gas customers took to social media to vent their frustration after they were left without heating and unable to contact the call centre
But customers said payments had not gone through, despite some having the money taken out of their bank account.
One father, with a newborn baby in his house, wrote on Twitter: ‘British Gas, I am without electric and your call centre staff keep hanging up on me.’
British Gas said ‘friendly emergency credit’ would have been activated because yesterday was a bank holiday. A spokesman said the issue had now been fixed.