Samantha stressed her disappointment as it was meant to be their first family holiday in two years.
She continued: “We went all inclusive. It’s our first holiday in two years and it never happened for her.
“She was devastated at the beginning. I was devastated. I was inconsolable even going out on the flight because of the thoughts of leaving her behind.
“This whole holiday was a way of doing something together as a family again.”
Ellen was unable to join as the passport had only been posted a few days before the holiday was due to end.
A spokesperson from the Department of Foreign Affairs said: “The turnaround time for applications such as child renewals and first time applicants begins only when we receive all required supporting documentation.