Boots customers have raged against a decision by the chemist to charge for prescription deliveries.

Customers across the UK have received letters telling them from the end of September there will be charge for deliveries.

The charge will be £5 per delivery or £55 yearly.

However, some have condemned the decision to charge for this service.

Christopher Smith, 42, from Walney told The North-West Evening Mail that the move is a “a tax on sick people who need medication.”

He said: I use Boots regularly as I suffered a stroke in the past.

“Without this medication I could die. Boots deciding to bring in this £5 charge is an outrage.

“I’m not just speaking for myself.

“I know one woman I know is in a mobility scooter and has to get a prescription delivery because she struggles to get about.”

However, he promised vulnerable patients would still be able to access free delivery.

An MSP in West Dunbartonshire, Jackie Baillie, told The Daily Record: “This decision is an attack on some of the most vulnerable people in our communities.

“Some people rely on the delivery service to access vital medication.

“Many older people, in particular, will not have access to the internet to make use of the online ordering system which would save them the cost of delivery.

“It is disappointing that a retailer of this size has taken this decision, especially at a time when people are already struggling to meet the costs of every day living.”

Richard Bradley Pharmacy Director at Boots UK claimed the pharmacy was facing challenges.

He said: “Patients who make use of the in-store service will be required to pay for delivery should they require it, with exceptions in place to cover our most vulnerable patients in circumstances where their care necessitates delivery.”

However, he did not reveal exactly what circumstances would fall under the category of “necessitating delivery”.

One Twitter user responded: “There’s a real easy way to dealing with this. Stop ordering your prescriptions from @BootsUK. They’ll soon get the message. Prescriptions in Scotland are free & without any hidden charges, And always should be.”

Another said: “Does anyone know whether it is a nationwide new policy at Boots Chemists to charge delivery on medicines to housebound people who are in receipt of a free prescriptions? Or is it just in Appleby? £5 per delivery or an annual charge upfront of £55 I am shocked!”

One wrote: “I wouldn’t think of going to Boots, I like to support the local pharmacy in our village, who are fantastic, and so helpful. They will go drop off people’s prescriptions to them if they’re not able to make it down there due to illness, bad weather, no charge.”

Express.co.uk has contacted Boots for comment.

source: express.co.uk

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