BT Broadband users were today warned by Martin Lewis, a money saving expert, of the rising costs of their service.
However, he told Good Morning Britain this morning that it could be used as a way to save cash.
“You could use it as an opportunity to haggle for a better deal.”
Some 78 per cent of BT Broadband users reported success through haggling with BT last year, according to Martin’s research.
Users will soon be sent a letter in the post to notify of BT’s new costs – and here’s where you need to get clever, says Martin.
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If you want to leave BT this is the time to do it, as long as you act fast.
You have legal rights to leave now if you want.
“If they notify you of a price change mid contract, you have 30 days for the day the letter is sent to break the contract penalty free.”
But if you are happy with your service and just want a lower rate, it’s time to pick up the phone.
“Call up the standard line and say: ‘I want to stay with you but I can see it’s cheaper elsewhere, so I want you to give me a cheaper price.’”
It is useful to quote a competitor’s price as well, he added.
If this doesn’t work, Martin has a further trick: “Ask to be put through to Disconnections, which is internally know as customer retentions – they have the real power to keep you.”
He advises using a “polite, not aggressive” tone for the best chance of saving on your bills.
The added broadband costs could equate to an extra £2.50 a month for a standard package.
The added costs will be more if you’ve got BT Sport, coming in at £3.00 extra a month.
It will affect 10 million users of the broadband services.
“Watch out for the letter – it’s well worth it,” says Martin.