A husband-to-be has been left in dismay after his ‘bucket list’ trip – booked after a devastating cancer diagnosis – turned into a ‘holiday from hell’.
Ahead of his 50th birthday, Adam Debeers had booked the £3,200 two week holiday to Thailand alongside fiancée Grace Cwalinska, with the couple jetting off on December 8 on what they fear could have been their ‘last holiday together.’
However, Mr Debeers says the holiday of a lifetime quickly turned into a nightmare upon the realisation that their resort in Khao Lak was essentially a construction site.
Poor conditions on the flight, a ‘mould-filled room’ and no hot water were just some of the things that Adam claims ruined what could be their ‘last holiday together’.
Adam Debeers (right) and his fiancee Grace Cwalinska (left) booked the £3,200 two week holiday to Thailand for Adam’s 50th birthday, after he recieved a devastating cancer diagnosis. The pair have said what should have been their dream holiday turned into a nightmare
After a dreadful flight to Thailand, they arrived to find that their ‘luxury’ accommodation was still essentially a construction site (pictured)
Despite being pencilled in to stay at a gorgeous bungalow at the Bandari Resort, distribution centre worker Adam, from Warrington, Cheshire, claims things started going wrong in the airport as the flight was delayed by four hours.
This was followed by being served what Adam called ‘inedible’ pasta and a broken air conditioner which dripped ice water on the pair for the whole 14 hour flight.
He claims that the cabin crew forgot to load blankets onto the plane which left passengers freezing cold, and that other passengers were plied with alcohol to make up for the lack of food. This, he says, led to several drunken incidents onboard.
Adam and his fiancée claim they were given an evening meal of a chocolate brownie and awoke to a breakfast of a fairy cake as they neared their destination.
As their flight was delayed the couple missed dinner on their first night in Khao Lak but decided to check out the gorgeous bungalow they had booked with TUI.
But when the couple arrived at their bungalow, they were greeted by a ‘mould-filled room’ and were left fuming as they soon realised they had no hot water and no WiFi – despite paying extra to be connected to the internet.
The pair immediately contacted a TUI representative. However, they claim the rep only arrived the day before they were due to leave Thailand, with a bowl of rotting fruit and an offer of a free massage as compensation.
To make matter worse for the couple, images show the luxury beach that Adam and Grace stayed at covered in rubbish as well as work being carried out by a digger.
The resort appears to be unfinished and the couple were left to see out a holiday from hell rather than the dream holiday that Adam had hoped for after his diagnosis.
Adam alleges that all of the rooms at the hotel were great and says he wishes that he had booked direct with the resort.
Speaking on Friday, Adam said: ‘I had just been told I had cancer so we booked the holiday as it was my 50th birthday on December 20th.
Images taken by the couple show the luxury beach that Adam and Grace stayed at covered in rubbishm as well as work still being carried out by a digger nearby (pictured)
Pictured: The supposed luxury beach the couple had been promised is seen covered in trash
When they arrived at their bungalow, the couple were greeted by a ‘mould-filled room’ and were left fuming as they soon realised they had no hot water and no WiFi – despite paying extra to be connected to the internet
‘It could well be the last holiday we go on together, it sounds a bit sad but it was on my bucket list to go to Thailand and I was sold a dream deluxe holiday.
‘We have just arrived back from two weeks in Khao Lak in Thailand and it was the holiday from hell, thanks to TUI at a cost of over £3,000.
‘It was my 50th birthday and I had been diagnosed with cancer so I wanted a trip of a lifetime for my partner and I while I can.
‘I went into the shop in Warrington and bought this holiday which seemed perfect, we were so looking forward to it, we even paid extra for a bungalow with WiFi at extra cost.
‘On the way out the flight was delayed by four hours with no explanation, when we were onboard the dirty aircraft we got some cold pasta and sauce [which was] inedible.
‘The air conditioning was broken and dripped ice water on us for 14 hours and they forgot to load blankets so we were freezing.
‘They [cabin crew] plied passengers with alcohol and not food to keep them happy, resulting in three separate instances with drunk people.
‘It was supposed to be a Dreamliner we were flying on, more like a nightmare.
Pictured: A photo taken by the couple shows damage inside the Thai bungalow
The pair immediately contacted a TUI representative when they realised the conditions of the bungalow (right). However, they claim the rep only arrived the day before they were due to leave Thailand, with a bowl of rotting fruit (right) and an offer of a free massage
‘We had paid for a bungalow but were given a dirty room with mould and no garden terrace, we were told the door to the terrace had to be closed as it can’t be used when it’s overgrown.
‘We had no hot water or WiFi and no air conditioning – the idyllic beach within 200 metres turned out to be a rubbish dump and the bed linen was dirty and musty.
‘We contacted TUI but they did nothing besides arriving with a bowl of rotten fruit and an offer of a massage.
‘TUI took my money and may have spoiled the last holiday that I may have.
‘The bungalow stunk of mould and had issues with damp whereas the hotel looked great and the staff were fantastic.
‘If I had booked direct I could have got what I paid TUI for.’
MailOnline has contacted TUI for comment.