Android and iPhone users can try out a helpful new WhatsApp feature …that’s probably going to seem a little familiar to longtime users. That’s because the leading messenger has just revived the chat support feature, which can be found in the WhatsApp app itself. WhatsApp devs previously trialled a chat support tool for the chat app last March, but this beta functionality was scrapped a few months after it first became available.
However, in a surprise turn of events, at the start of this year WhatsApp has not only re-added the feature – but brought it to even more users too. As highlighted in a post by WABetaInfo, iPhone and Android users can not only try out this chat app feature with the latest beta release, but it has also begun rolling out to the stable channel too.
To access this support feature, you will simply have to head to Settings > Help > Contact Us if you want help with any issues you encounter in WhatsApp.
This will put you directly in touch with a member of the WhatsApp support team who will be able to help you with your question, after which the chat session will be closed.
Only make sure you use the official section of the WhatsApp app to get in touch with tech support, and look out for the green verified checkmark to make sure you are talking with someone from WhatsApp.
While the feature has only just released, you don’t want to end up handing over any personal details in the event scammers try to take advantage of this new feature to pose as WhatsApp support to steal sensitive data.
In other WhatsApp news, it looks the chat app could take a leaf out of the books of one of its big rivals – Facebook Messenger – by adding reactions.
According to WhatsApp super sleuths WABetaInfo once again, the Meta owned app will soon allow users on iOS to react with emojis in a similar way to Messenger.
While the reaction feature isn’t available just yet, the ability to manage notifications for reactions is hidden inside the app’s code right now.
WABetaInfo explained: “You are now able to manage when you should receive notifications for reactions, for individual chats and groups, and which tone to play when you receive those notifications.
“Unfortunately, it’s still not possible to react to messages, but the fact it’s possible to manage these settings suggests that message reactions – which will initially be trialled as a Beta format and only rolled out to users on Apple iPhones and iPads – will be available very soon.”