Can’t watch live television or catch up via your Virgin Media TV 360 box? Don’t worry, it’s not you.
Virgin Media appears to be suffering a colossal outage for thousands of customers across the UK today, with its full-fibre broadband customers unable to tune-in to live television channels via the TV 360 box, which lets you pause and rewind terrestrial channels. Switching on a TV 360, TV V6, or Virgin Media TiVO set-op box, customers will be confronted with a message that reads V53 Error Code. Worst still, when the outage first struck, the Virgin Media website also went offline. As well as a way for new customers to sign-up to Virgin Media’s superfast broadband, television and pay monthly phone deals, the site also allows users to get in touch with customer service representatives to discuss issues – including a loss of service. Thankfully, the website has since resolved its issues and is now available for all customers.
Speaking to Express.co.uk, a spokesperson for Virgin Media said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”
According to independent site DownDetector, which monitors the performance of websites and online services based on reports of any issues on social media, shows a huge spike from Virgin Media customers. The latest data shows that more than 17,000 Virgin Media customers are flooding Twitter and other social networks every minute to complain about problems with their Virgin Media service.
Reports of problems with Virgin Media’s service started to trickle in around 11 am, according to DownDetector.
Customer service representatives have also acknowledged a fault with the television service on social media. Using the official company account on Twitter, a spokesperson for Virgin Media shared: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”
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