In order to qualify for a call-out from the Project Restore Home Support team, you must meet the following conditions: you cannot watch BBC One, BBC Two, ITV, Channel 4 and Channel 5 (in standard definition) on their main TV set (whether this is via an aerial or through a Smart TV set), do not own a Sky set-top box, Virgin Media TV 360, or Freesat hardware, live in the affected area, and not claim the free £50 voucher in compensation.
For those who live in the area covered by the Bilsdale transmitter, it has been a gruelling few months. The blaze, which engulfed the 314-metre (1,030ft) tall mast in August, also ravaged the site. It took more than eight days for firefighters to finally gain access to the base of the Bilsdale transmitter, hinting at the amount of devastation caused by the fire.
After missing a number of deadlines, Arqiva switched on a new 80-metre temporary mast close to the original Bilsdale site on October 13. In addition, viewers from the Loftus and Thirsk benefited from the switch-on of small additional relay equipment on October 30 and October 31.