Facebook and Instagram were hit with a second wave of outages on Friday afternoon — just days after the services went down for hours on Monday.
Reps for Facebook said Friday’s outage had been resolved and the company’s networks were “back to 100 percent” shortly after 5 p.m. ET — more than two hours after users began reporting they were unable to use the apps.
Facebook blamed Friday outage on a “configuration change” and confirmed that it affected users worldwide. The outage hit its Messenger and Workplace apps in addition to Facebook and Instagram.
Facebook also said Friday’s outage was not related to Monday’s outage, in which Facebook, Instagram and WhatsApp all went down globally for more than six hours, wiping more than $50 million off the market capitalization of Facebook, which owns all three services.
“Sincere apologies to anyone who wasn’t able to access our products in the last couple of hours,” a Facebook spokesperson said in a statement. “We fixed the issue, and everything should be back to normal now.”
Facebook said Monday’s outage was an “error of our own making.”
The Monday outage was triggered when Facebook engineers were trying to conduct “a routine maintenance” job, Santosh Janardhan, Facebook’s vice president of infrastructure, wrote in a blog post.
On Friday, more than 32,000 American Instagram users had reported being unable to use the app between about 2:30 and 3 p.m. ET, according to DownDetector. About 2,300 US Facebook users also reported issues over the same period of time. WhatsApp appeared to be relatively unaffected, with just 109 reports.
Users in Europe were also reporting outages.