Australia Covid live news updates: NSW crisis widens amid fears of extended lockdown

More than 2000 Australians who buy online at least once a month participated in the Future Shopper 2021 survey, part of a wider pandemic research project conducted among 28,000 consumers in 17 countries.

About 72 per cent of the Australian respondents said COVID-19 had changed their purchasing behaviours and they would retain some or all of the behaviours.

Sixty per cent said they believed online shopping would prove more important in 2021.

The report shows consumers crying out for faster delivery, with one-in-two wishing more brands and retailers offered next-day delivery.

More than 70 per cent suggested they are happy to receive personalisation samples.

source: theguardian.com