HBO Max faced a handful of technical issues today, with users reporting a variety of issues regarding the platform’s video streaming capabilities. According to DownDetector, issues with the streamer began to spike today at 4:45 p.m. ET, with issues arising in New York, Washington, D.C., and San Francisco.
The error messages pop up when subscribers attempt to select and play content. “Can’t play title,” a message explains. “We’re having trouble playing this video. Please try again.”
A spokesperson acknowledged the technical difficulties via the company’s Twitter help account. “We’re aware some customers may be experiencing issues streaming #HBOMax and appreciate your patience as we work to resolve this as quickly as possible,” the official @HBOMaxHelp account posted on Twitter.
“Please check help.hbomax.com for updates,” they continued in a follow-up tweet. “Thank you!”
Still, HBO Max users jumped to social media to complain about the issues they faced while attempting to stream the library of content.
“I want to watch TV for the first time in days and HBO Max is down…” one Twitter user shared with a screencap of HBO Max’s Mare of Easttown.
This outage comes right before HBO Max is set to release an ad-supported tier of its service. Another milestone is set to come next month, when the platform will open up outside of the US. As of March 31, HBO Max and traditional HBO had a joint 44.2 million subscribers.
Stay tuned for more information on the outage.