PlayStation 5: Amazon apologises after some customers receive CAT FOOD instead of new consoles 

Delivery meowstakes? Amazon apologises to PlayStation 5 buyers who received air fryers, foot massagers and CAT FOOD instead of their much-anticipated consoles

  • Customers have also reported receiving unwanted fryers and foot massagers 
  • Amazon has pledged to correct the mistake and investigate how such occurred 
  • Released on November 5, the PlayStation 5 console is in considerable demand
  • Stocks are presently dwindling or depleted among all major electronics retailers
  • Opportunists are already re-selling the consoles online with extreme markups

Amazon has issued an apology after customers who ordered the new PlayStation 5 video game console ended up receiving other products instead — notably cat food. 

Unhappy gamers turned to social media with concerns that their orders may have been stolen — replaced with items from air fryers and rolls of tape to foot massagers.

Demand for the much-anticipated console has far outstripped supply across the UK, with all major retailers presently reporting dwindling or depleted stocks.

Launch day on November 19 saw the websites of retailers GAME and John Lewis to crash — while Currys PC World’s virtual queue amassed some 120,000 shoppers.

Meanwhile, opportunistic profiteers who had succeeded in securing a PS5 have started scalping the consoles online — with some going on eBay for twice the RRP. 

Amazon has issued an apology after customers who ordered the new PlayStation 5 video game console ended up receiving other items instead — notably cat food, pictured (stock image)

Amazon has issued an apology after customers who ordered the new PlayStation 5 video game console ended up receiving other items instead — notably cat food, pictured (stock image)

Unhappy gamers turned to social media with concerns that their orders may have been stolen — replaced with items from cat food (pictured) and fryers to packing tape and foot massagers

Unhappy gamers turned to social media with concerns that their orders may have been stolen — replaced with items from cat food (pictured) and fryers to packing tape and foot massagers

‘We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,’ an Amazon spokesperson told Sky News, confirming that at least some of the reports of the errant deliveries were indeed genuine.

‘We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right,’ they continued.

‘Anyone who has had an issue with any order can contact our customer services team for help.’

These mysterious substitutions are not the only problems that Amazon has faced this month surrounding deliveries of the PlayStation 5.

The firm was forced to fire one of its Oxfordshire-based couriers who was caught on home CCTV footage faking the delivery of a console and keeping such for himself.

Jenni and Richard Walker had bought the gaming system as a 16th birthday gift for their son, the Mirror reported, but — when such did not arrive with other orders — saw that the driver had scanned the item as delivered before driving off with it. 

'We're all about making our customers happy, and that hasn't happened for a small proportion of these orders,' an Amazon spokesperson told Sky News, confirming that at least some of the reports of the errant deliveries were indeed genuine. 'We're really sorry about that and are investigating exactly what's happened. Pictured, one customer was sent economy dog food

‘We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,’ an Amazon spokesperson told Sky News, confirming that at least some of the reports of the errant deliveries were indeed genuine. ‘We’re really sorry about that and are investigating exactly what’s happened. Pictured, one customer was sent economy dog food

Demand for the much-anticipated console, pictured, has far outstripped supply across the UK, with all major retailers presently reporting dwindling or depleted stocks

Demand for the much-anticipated console, pictured, has far outstripped supply across the UK, with all major retailers presently reporting dwindling or depleted stocks

These mysterious substitutions are not the only problems that Amazon has faced this month surrounding deliveries of the PlayStation 5. The firm was forced to fire one of its Oxfordshire-based couriers who was caught on home CCTV footage faking the delivery of a console and keeping such for himself. Pictured, one customer received Bulgur wheat instead of a PS5

These mysterious substitutions are not the only problems that Amazon has faced this month surrounding deliveries of the PlayStation 5. The firm was forced to fire one of its Oxfordshire-based couriers who was caught on home CCTV footage faking the delivery of a console and keeping such for himself. Pictured, one customer received Bulgur wheat instead of a PS5

'We're all about making our customers happy, and that hasn't happened for a small proportion of these orders,' an Amazon spokesperson told Sky News, confirming that at least some of the reports of the errant deliveries were indeed genuine. 'We're really sorry about that and are investigating exactly what's happened

 ‘Anyone who has had an issue with any order can contact our customer services team for help,’ an Amazon spokesperson told Sky News. Pictured, an Amazon delivery (stock image)

PlayStation manufacturer Sony has said that it hopes to be able to satisfy the overwhelming demand for its new console by the end of the year.

Competitor Microsoft, meanwhile, has warned consumers interested in the new Xbox Series X — released earlier this month — that it is unlikely to be able to fully meet customer demand until around the April of next year. 

Coronavirus-related lockdowns and stay-at-home measures have provided a boost for the video game industry this year, as people seek new distractions to occupy themselves while stuck indoors. 

PlayStation 5 games announced already

GAME 

Assassin’s Creed Valhalla 

Astro’s Playroom 

Bugsnax 

Control

Deathloop

Demon’s Souls Remake 

Destruction Allstars 

Dirt 5

Destiny 2 

Fortnite 

Ghostwire: Tokyo 

Godfall 

Goodbye Volcano High 

Grand Theft Auto V

Grand Theft Auto Online

Gran Turismo 7 

Hitman III 

Horizon Forbidden West 

Jett: The Far Shore 

Kena: Bridge Of Spirits  

 RELEASE DATE 

Same as the PS5 launch date 

Holiday 2020

TBA

TBA

2021 

TBA

TBA 

TBA 

TBA 

Same as the PS5 launch date

TBA 

TBA

TBA 2021

TBA 2021

TBA 2021 

TBA 

January 2021 

TBA 

Holiday 2020

TBA  

 GAME

Little Devil Inside 

Lord of the Rings: Gollum

NBA 2K21 

Oddworld: Soulstorm

Outriders

Pragmata

Project Athia 

Quantum Error 

Ratchet & Clank: Rift Apart

Resident Evil: Village 

Returnal 

Sackboy: A Big Adventure

Scarlet Nexus 

Solar Ash

Spider-Man: Miles Morales

Stray 

Ultimate Fishing Simulator 2

Vampire: The Masquerade: Bloodlines 2 

Watch Dogs: Legion 

 RELEASE DATE

TBA

2021

TBA

TBA 2020

Holiday 2020

TBA 2022 

TBA 

TBA

TBA

 2021

TBA 

TBA

TBA

TBA 2021

Holiday 2020

TBA 2021 

2021 

TBA                                                     

Latest, March 31 ’21

source: dailymail.co.uk