The spokesman told Express.co.uk: “An altercation occurred at the Embassy Suites Atlanta Galleria between a front desk associate and a departing guest.
“Partial video of the incident has surfaced online which does not show the entire event.
“As the full video shows, the departing guest assaulted unprovoked the front desk associate who then defended herself, going further to attempt to disengage from the guest multiple times.
“Charges have since been filed by the associate with the Cobb County Police Department, and we encourage anyone with any additional information to contact them directly.
“We are pleased to report that our associate suffered only minor injuries, though she obviously is shaken.
“Please allow us to emphatically state that we do not condone this sort of activity in any way, shape or form. Violence is never the answer.