Latest EE upgrade will offer something new for millions of customers

Next time you take a trip on the tube you might be able to surf, chat and text thanks to a new update from EE. The mobile network has just announced that it will soon begin trials of its service on certain parts of the London Underground.

EE says that the test section, which will cover the platforms and tunnels between Westminster and Canning Town on the Jubilee line, will give customers access to its 4G network underground for the first time, allowing them to stay connected to information and entertainment on the go.

Speaking about the new service Marc Allera, CEO of BT’s consumer division, said: “We are delighted to formally join the TfL 4G on the Underground trial, connecting our customers between Westminster and Canning Town. This trial is the start of a huge step forward for London.”

And Shashi Verma, Chief Technology Officer at TfL, added: “It’s great that EE have signed up to bring their 4G network to Jubilee line customers. The London Underground network is an incredibly challenging environment in which to deliver technological improvements, but we remain on course for customers to start benefiting from our pilot from March 2020.”

As part of a trial with the other main network providers, the service aims to go live in March 2020 and will be available to customers of all of EE’s mobile virtual network operator (MVNO) partners.

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Ofcom says that it is proposing to ban mobile companies from selling locked phones, allowing people to move to a different network with their existing handset, hassle-free.

This follows major reforms, introduced in July, that mean mobile customers can now switch operator by simply sending a free text message.

Speaking about the decision Lindsey Fussell, Ofcom’s Consumer Group Director, said: “Switching mobile provider can be really frustrating.

“By freeing mobile users from locked handsets, our plans would save people time, effort and money – and help them unlock a better deal.”