With five of us in the house, our wi-fi has to work hard. There’s one bedroom where we could never get a signal and when we’re all home using our devices at the same time we’d often find the signal was dodgy in other parts of the house. Between us we have three phones, several laptops, a PC, a Switch, two iPads and the TV – so when the wi-fi goes down the arguments begin.
On a Friday evening, we come home, relax and I let the kids use their screens more. I don’t know if it’s a coincidence, but we’d always find that was the worst day for the wi-fi!
Leo loves to play Fortnite with his friends, which is obviously all online, and he’d often say: “You all need to come off the wi-fi so that I can play!”
That was his genius solution, but it didn’t solve the problem if I was trying to send an email or catch up on my favourite shows on Netflix. In fact, we had to put a temporary ban on the PS4 recently because the arguments over the speed of the wi-fi were doing our heads in.
But since we installed our BT Complete Wi-Fi I’ve noticed such a difference. The signal hasn’t dropped out once.
Upstairs in Stevie’s room there was very little wi-fi, so Chris put the wi-fi disc near there and we’ve definitely noticed an improvement. It’s not a massive house, but we still had that one weak spot. Stevie’s 15 now, so he doesn’t want to have to come down to the kitchen to use the wi-fi.
Before we had BT Complete Wi-Fi, he’d go upstairs with his phone and he’d end up in our room because the signal’s better there. Like any teenager, his phone’s like an extension of his arm – he’s constantly on it, streaming music, watching YouTube or catching up with friends.
He doesn’t have much data, so it’s gone in minutes and that’s when he starts using our wi-fi instead. I think he’s the happiest with it out of all of us because he’s now got a reliable signal in his bedroom so he can have his privacy. It’s important for the boys to be able to go off to their rooms to do their homework, stream their favourite shows or play games as they get older, and now we have a wi-fi signal all over the house they’ll be able to do that.
Because the boys are all different ages we don’t often sit together to watch TV as a family unless there’s a football match on. The boys prefer to disappear to different corners of the house to get their own space and now Indie can go off and play some weird shooting egg game online in one room while Leo’s playing Fortnite in another.
Chris and I don’t watch normal telly – we’ve got Netflix and Amazon.
He also watches football so it’s a nightmare if the wi-fi goes down at a crucial moment. Streaming is so much faster now since we got BT Complete Wi-Fi.
And if he’s working from home, he can carry on while the kids are gaming and watching Netflix – he’s says he’s seen a significant improvement.
We have tried wi-fi extenders to try and solve the problem, but they didn’t make any difference, so we were a bit sceptical about whether Complete Wi-Fi would. But we noticed a real change the moment we put the new hub and disc in.
Ultimately, it’s a busy family home and we do put a lot of pressure on the wi-fi so we need to know we can count on a good signal everywhere we go. Now we’ve got real peace of mind, knowing we have the Complete Wi-fi Guarantee and signal all over the house so there’s no need to do battle with the boys to get online.