UPDATE THREE: Apex Legends update 1.06 has received a hotfix, with servers going back online for PS4 and Xbox One.
According to Respawn in new update notes released today, problems with level resets happened due to players being moved to the wrong servers.
And these servers “didn’t have their persistence and this caused players accounts to appear reset with all progression lost,” Respawn confirm.
“Fortunately, your progress up until the update was still safe and sound. We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress.
“Once we confirmed internally that we had fixed the issue we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC.”
A new hotfix was released today to solve the issues, here’s what it means for fans on all platforms:
Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted – levels earned, items unlocked, packs opened, and spent currency. If you continued to play and didn’t patch then this will not affect you.
Any currency purchased, spent or not, will be carried back over to their original account state. i.e. – if you bought $20 worth of coins, and spent $18, then you’ll will get $20 after the fix.
UPDATE TWO: Apex Legends servers have been taken offline tonight so that Respawn can fix the level reset issue.
No ETA has been given for how long the game will be offline but the support team has warned players not to buy new items until issues have been resolved.
The latest from Respawn: “Hey all, sorry about this. We are going to start turning off servers as we do maintenance and we’ll be updating this post with info as we look into this.
“Until we have the issue resolved we recommend you do not buy or craft anything. We’re working to give you folks an ETA.”
UPDATE: Respawn has now provided an update on the current Apex Legends level reset bug hitting Xbox One, PS4 and PC players.
“We are aware and looking into the issue with accounts losing their progress after the update today. Will provide update ASAP.”
Patch notes have also been shared, revealing that today’s Apex update was being used to add bug fixes and quality of life changes.
ORIGINAL: Fans are reporting that a new Apex Legends update has gone live today on Xbox One, PC and PS4.
And it appears that from early reports that the new patch has also caused a level reset for some players and accounts.
One affected user reports: “Went to level 0, lost everything right after the update. Have to do training first, and lost all characters.”
Another adds: “Same on PC. I’ve spent probably about $100 on the game since release; if they can’t restore accounts, I doubt I’ll be back.”
“Same for me and my friend all currency gone except I got 7500 premium currency but all skins gone.”
No patch notes have been released for the new Apex Legends update, but a report is expected from Respawn Entertainment soon.
It will also be vitally important to try and work out what has happened to cause this level reset and how best to fix so that affected players can have all their loot returned.
So far nothing has been shared on the official EA Help support page regarding the level reset bug or how to fix it.
An announcement regarding a new update going live today was not made by Respawn beforehand, meaning it’s hard to tell what it was deployed for.
More information is expected to be shared through official sources, although we can also expect more fan feedback in the coming hours as well.
Here’s what the official Apex Legends site says on Troubleshooting issues:
“Check the Apex Legends Twitter page, Answers HQ, or EA Help Twitter page to see if other players are having the same issues. If your issues are connection-based, check out our Connection Troubleshooting article.
“If none of this help, please contact EA for any PC/game related issues, contact Microsoft for any Xbox related issues, or contact Sony for any PlayStation® related issues.”
The report from EA also adds: “For purchases using real-world currency, PC players can check their Origin order history to ensure payment was processed. Similarly, console players can check their Xbox or PlayStation® order history. If you’re still having trouble, please contact EA, Microsoft, or Sony as needed.
“Apex Legends is very much a living game, and we value player feedback. If something doesn’t look or feel right, please let us know by starting a thread on Answers HQ.”