HSBC customers have been left unable to login to their online banking portal today.
Online banking customers are purportedly unable to access their accounts via the mobile app and online portal – with many reporting being confronted with a GSA error message.
Independent website DownDetector, which tracks social comments around a certain topic to monitor outages across the globe, shows hundreds of HSBC customers hit by the problems.
At its peak, more than 450 people complained about problems with the online banking system.
Reports of a mobile network outage first started to appear online at 11:45am BST.
According to DownDetector‘s crowd-sourced data, the outage appears to hit users across the United Kingdom.
Hundreds of customers have flooded social media to complain about the purported outages.
One customer tweeted: “@HSBC_UK Hi, I’ve been trying to access my online banking/mobile banking and not working, tried re-installing HSBC app, logging on via PC and now can’t log in at all! What’s going on?”
Another added: “@HSBC_UK hello my mobile apps aren’t working on my iPhone or iPad I now have no way to access my accounts.”
One HSBC customer tweeted: “both the new app & the old app are crashing and wont let me access my account today, tried rebooting but neither are working.
“Is there a problem with the app today?”
HSBC has responded to users complaining about the outage on Twitter.
The multinational bank used its official social media account to confirm it was aware of the problems affecting its online banking services.
It posted: “We are aware of an issue currently impacting both Online and Mobile Banking and are investigating the cause, please try logging on later.
“We are sorry for any inconvenience caused by this.”
Express.co.uk has approached HSBC for more details about the outage, and a timescale for the fix.
In the past, when HSBC was hit with similar problems it recommended users delete the cookies, cache and history in their web browser.
“Please delete your cookies, cache and history and try again. Let me know how you get on,” the customer service account tweeted at the time.
However, not everyone was convinced this was the solution to the widespread outage.
One user replied to the official HSBC account, writing “stop telling everyone to delete their cookies there is obviously an issue with your system!”