Update – 08:46
Reports of issues with logging in to the Internet Banking and banking app services are growing across Britain.
HSBC UK has sent out an update to customers informing them it is working hard to rectify the current problems.
“We are working hard to fix the problem with our Online & Mobile Banking service.
“Follow us for further updates. Sorry for any inconvenience.”
Original story
HSBC customers have been unable to login to the Online Banking services this morning.
Customers have been unable to access the mobile banking app or online portal.
Independent website DownDetector, which tracks social comments around a certain topic to monitor outages across the globe, shows hundreds of HSBC customers hit by the problems.
The website shows that problems have occurred since around 5am this morning, with hundreds of people reporting issues.
When you try and access the online banking service via the company’s website an error message saying “We’re sorry that our website is currently unavailable, please try again later.”
Down Detector claims that 67 per cent of customers are experience problems with the Internet Banking service
Another 23 per cent are encountering issues with Mobile banking and nine per cent with the website itself.
Customers are flocking to social media to complain about the outage.
One said “@HSBC_UK I can’t login to my online banking via app or website. Error message stating “your session has expired, please log in” any advice?”
Another moaned “This could not have come at worse time…. Get it together HSBC this is simply unacceptable.”
“This is ridiculous! So I have to go to the bank because nothing is working. Website or App. And without explanation!”
HSBC UK has addressed the issue on Twitter tweeting advice to customers
”Some customers are experiencing problems using Online & Mobile Banking. We are investigating and will provide further updates. 1/2
“If your query is urgent please call us on 03 457 404 404. We are sorry for any inconvenience. 2/2”
More to follow…